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Sixteen Bags of Heroin.

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Her name was Jillian, and she was as close to death as I've ever seen a 19-year-old girl.

The paramedics from the city brought her in to the large urban Emergency Department where I was employed at the time. (For two and a half years, I scurried around a hospital frequented by some of the most acute trauma and medical cases seen on this side of the state. Despite the pay and hours being pretty crappy, I fortunately gained three years of icky, bloody, heart-wrenching experience during a time when my fellow collegians were just learning where their own asshole was—and how to differentiate it from the red Solo cup full of warm, flat keg beer in their other hand.)

Little did we know that she would be the first of the biggest wave of heroin overdoses seen within the past ten years.

Jillian came in, limp as an old sock, and looked about the same—dirty, smudgy, hairs sticking out at all angles. The medics said it was the third overdose they've picked up since 7am that morning, and their faces said it was only going to get worse. Their breathless report was, of course, given while breathing for her, and they were desperately hoping her heart would decide to go above 40 beats per minute.

"There's some sick junk going around… the narco boys still can't figure out where it's from."

The weak voice came from behind us. The paramedic supervisor, usually all bluster and brass, stood in the doorway while we searched her stickish arms for an unused vein. He was as beat as I've ever seen him; no doubt he'd spent the day and night rushing around helping his overworked medics with more of these limp figurines dotting the city.

What made Jillian unusual was her lack of response to the medications the paramedics gave. I mean, they found her not breathing, with a needle in her arm, and an empty glassine bag on the table next to her. Any self-respecting street provider goes right to Narcan, a trade name for an opiate antagonist that reverses the effects of a narcotic overdose. Well, they gave the drug, usually a one-shot fix—but nothing happened. After a repeated dose failed to rectify the situation, the only remaining move was to ventilate her and get to the hospital.

We ended up getting her stabilized, after giving Jillian five times (unheard of!) the normal amount of Narcan to finally reverse her opium-derived coma. She slept for roughly another four hours, breathing on her own.

Meanwhile, more cases just like her kept coming into our department. We could barely keep up with the stretchers, the medics, the stories, the vomit, the screaming… oh, sorry. I forgot to mention: Narcan, when it wakes you up, rips away your high in a matter of seconds and sends you into a vicious, painful withdrawal state. Patients usually hate you for a while after you give it.

Hey, at least you're alive, you thankless prick. The patients kept coming in waves, two or three at a time, like limp soldiers dragged from some ghetto battlefield.

Over the course of a 16-hour shift in the ED, we lost count of the number of patients who all came in with the same issues. I personally lost track after about twenty; they all just started to blur together. About a week later, the narcotics officers figured out that there was a poorly-cut batch of heroin coming out of a city roughly thirty miles from us. The stuff was apparently way more potent than addicts would expect, so the high you would get from four bags can be accomplished with one. The problem was, nobody knew this at first; people would take "the usual" and then wind up dead. The patients we managed to revive found themselves faced with a choice: tell these nice burly men with badges where you got your stuff, or they will take you to jail. The dealer and his operation were shut down by the police in roughly another week.

Sir, please stop trying to bite me. As much as you may not like us right now, the prison staff is nowhere near as nice as we are.

Jillian, as I said, woke up about four hours after we first saw her. She was scared, shaking, and exhausted; but she was able to talk to us now. It was the one-sided conversation of a person looking for any audience who'd have her, and I happened to be changing her IV bag at the time.

"When did I get here?"

"About eight hours ago." I gave her a brief and shined-up version of where the medics found her, and what we did to help her.

"Oh. Thanks, I guess. This has never happened to me before, even though…"

I know I said I try not to, but this time I couldn't help but prod: "…even though what?"

"I have a big habit. Like, a really big habit. I think yesterday I was up to sixteen bags a day."

Holy shit. Sixteen miniature, pocketable, one-dose-of-melted-butter-happiness bags per day?! I have no idea how she's alive. I didn't even bother to ask how she would take them; I preferred my mental image of them just passing into her body by osmosis to any story she would have about infected arms, bleeding noses, or coughing and hacking through a pipe.

She sighed. So did I.

I had to try.

"You know, I could give you some information that we have. It's not much, just a few phone numbers and the names of some groups around here. I just… I figured if you wanted to talk to someone, about anything, they'd be the people to help you."

Her sunken eyes swung towards me with the look of a soaking wet, miserable kitten. I could see it in her face; she didn't have much else besides doing inordinate amounts of heroin each day. It was where her money went, it was what her friends did; it was who she was. But her eyes registered, probably for the first time in months, the idea of leaving it all behind. She started pouring out her story, each turn more interesting than the last. She had always wanted to go to college after high school; as she was getting her applications together, she started dating a guy from a rough crowd. He was into heroin, and she followed shortly thereafter. From there, she spent a year doing unspeakable things for heroin and heroin money as her habit grew beyond any sense of control. It was, to say the least, painful to hear (and I watch a lot of Law & Order: SVU).

I eventually brought her the pamphlets and phone numbers, even allowing myself a little smile as I handed them over and she thumbed through them like they were hundred-dollar bills. She seemed so excited.

"Oh my God, thank you. I've never woken up in a hospital before… I want to get this shit out of my life. Thank you so much."

She was discharged less than an hour later. As she was walking out, I had rotated to the last four hours of my shift and was at the Triage desk up front. She stood about ten feet away by the pay phones and frantically waved me over.

"Listen… I lied earlier. I've woken up in plenty of hospitals and ambulances before, and I just kept going back to heroin because nobody ever said anything different. They just thought I was some fuck-up kid who would never fix her life. You're the first person in a long time to do anything besides kicking me back out to the street when I was alive again."

"Uh… well. Thanks for telling me—I just hope it helps." (I wasn't totally sure what to say.)

"Listen, I know this is probably against the rules or something, but can I have your phone number? I'm not being creepy or anything, I just wanted to call you in a month or three months or something and tell you I'm clean. Just to let you know. And to thank you."

I gave her a strange little look… but then right there, in full jeopardy of losing my job and breaking all sorts of hospital rules, I gave her my phone number. Call it against the odds, call it a dream, call it whatever you want. I prayed for her to call me in a few months. I wanted to believe that I had made some kind of change, that I had given her a fighting chance.



This was seven years ago. I never heard from Jillian again.

Sense of Touch.

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The man's ribs cracked methodically, rhythmically, and with a slowly waning sense of purpose and urgency. The worst part was that I could feel his son's eyes on the back of my head.

(Sorry… I'll back up.)

At 21, I was barely a year out of paramedic school, freshly (read: naively) empowered with a bachelor's degree in Emergency Medicine, and working in a depressed part of Pittsburgh, Pennsylvania. Our station was within a town/borough/poorly-defined shitty space in which many of the real-estate benefits include crack houses, prostitutes, gangs, and extremely low education rates.

I arrived at college with a fairly whitewashed view of the world, despite having been an EMT since I was sixteen. Yes, we ran calls, but it was always to the local fitness club for a sprained ankle after too many rounds of squash. Much of that changed in my third year, as I was assigned to mentor with a City of Pittsburgh ambulance in a notoriously bad part of town. I mean, I knew this stuff happened, but I had never treated gun shot wounds, stabbings, heroin overdoses, or bags of bricks hurled at people's heads from two stories above (yes, that actually happened).

The learning curve was nice and steep, thankfully leaving me educated without making me disgruntled and/or "burned out," as they say. Fast forward to a year later, when I'm all certified, registered, etc. to be an honest-to-God lifesaver.

—————

It was two-fifteen in the morning, and we're awakened by the piercing sound of our company's tones coming over an impossibly loud speaker in the bunk room. Shuffling shoes into boots, radios into holsters, and ourselves into the ambulance, we barely caught the dispatch information: "approximately 40-year-old male, son called 911, reports he's not breathing."

Shit. We drove faster.

Our lights reflected off buildings and cars to light our haggard faces as we swerved through the traffic that wasn't there.

The police had already showed up, one of whom breathlessly came pounding through the door and stammered something incoherent. His eyes and the sweat soaking through his uniform told us everything we needed.

"Easy… just grab that bag and follow us up."

Our particular interest in the apartment was lying facedown on the second floor, in nothing but his boxers. A bottle of pills was near his right hand, their contents spilled outwards in a spray of futile effort. We rolled him over and went to work.

I passed the tube into his trachea easily. My partner has the monitor wires stuck to the patient's chest, and the monitor glows with the most simple and recognizable of heart rhythms: none at all.

I turn my head to ask the police officer how long the patient's been lying here, and I catch site of the little boy hiding behind the burly man in blue. My head wants to scream at the cop, bellow and point him out the door, chastising him for not taking the kid outside sooner; he shouldn't have to see this! It kills me that I don't really have time to do any of that… and that now I know the child is present in the room watching everything.

An interesting fact I've found about kids in emergencies: they are undoubtedly the calmest people in a room when something awful is happening to someone else. This particular child heard a thump outside his room that woke him up. Ever curious, he padded out to the hallway and saw Dad facedown. Shaking his shoulder didn't work, so the resourceful little guy went to the phone and stated very clearly that his dad was lying on the ground. When the dispatcher asked if dad was breathing, the child managed to squeak out an "I don't think so. He won't wake up, either."

Quick sidenote: he's eight! My God… I've met fully grown, successful, (supposedly) intelligent adults who can't pull themselves together nearly as much much when their wife/husband/daughter/baby-daddy gets into a fender-bender at seven miles an hour in an Escalade.

Anyways, we continued to work. We inserted an IV, and gave several rounds of various medications designed to flog the heart chemically in the hopes it will start again. It didn't work.

It usually doesn't.

It took a few more minutes to get the stuff up to us that we needed to carry him downstairs. The medication was in, we had a breathing tube attached to a bag that my partner was squeezing, and the only thing left to do was continue CPR—which brings me back to the first line of this story. I switched roles with my partner, buying us a few more minutes of good CPR before we were both winded.

The man's ribs cracked methodically, rhythmically, and with a slowly waning sense of purpose and urgency. I was dreading the next part. The part that I knew was coming.

The question would be directed first at the police officer; he, in turn, would glance desperately over to the EMS crew for an answer. My partner would probably look up first, but instantly recognize what the question was. And I'm the one who always has to answer it. It's one of the shit jobs you get as a paramedic.

"Is my Dad going to be okay? What's wrong with him?"

And in a single instant, I have to come up with an answer.

And in a single instant, I whip out the same ingrained bullshit answer I give everyone.

"We're going to do everything we can to help him." It always feels like so much awful, trite, reusable garbage spilling out of my mouth—but it's the only thing we can say. We don't promise, we don't give false hope, and we certainly don't make guarantees.

Ugh, I hate myself sometimes.

The man's son looked back at me and said the simplest, most child-like thing anybody ever could:

"Okay. Thanks for helping my dad." The police officer (finally!) moved the kid past us and down the stairs to take him to the hospital and try and get ahold of his mother.

In that moment before I picked up the stretcher, before I began to move his father's motionless, breathless, heartbeat-less body, I felt a gratitude that hadn't washed over me in a while. We don't often get thank-yous in this job, and most of them are flippant and full of spite at our perceived incompetence, or inability to fix every problem in the world. But coming from a child, especially one as wide-eyed and calm as he was, this one was one of the few heartfelt thanks I can clearly remember.

We found out later after we delivered the patient to the hospital, after the doctor took a cursory look at the patient and called his time of death as 2:57 a.m., that the dad was a heroin addict. We saw old scars on his arms as we worked him, and even gave him a medication designed to reverse the debilitating effects of narcotics—but he had an existing cardiac condition and his heart just gave out that night. He must have snorted it, smoked it, or injected it somewhere we couldn't easily see, like in between his toes.

I still wonder about that call, almost a year later. I wonder if the boy really knew what was happening to his father that night. I wonder if he'll still remember it when he grows up, or if he ever really knew the truth about his dad's self-destructive ways. Mom was supposed to pick him up the day before (as they shared joint custody of the boy), but she never showed up. I often imagined how the son was probably happy to get one more day with his father before he went back to mom that week.

As a paramedic, I do much of my work with my hands. Lifting, intubating, medicating, comforting, even (sometimes) defending myself. Most of the physical skills we need require coordination and an experienced sense of touch. But what if touch isn't just a physical thing? We say sometimes that we're "touched" by a story, and I hope a few of you might feel the same way about this—but what does it actually mean? Some of the people I work with are so jaded, calloused, and indifferent towards calls that they don't seem touched by anything. Co-workers had warned me when I was younger about getting too personal, too involved with calls; but isn't that what makes us human, after all?

I fear the day that I lose that particular sense of touch.